TDLR Refund Policy
Sec. 1603.3601. CANCELLATION AND SETTLEMENT POLICY. The holder of a private postsecondary
school license shall maintain a cancellation and settlement policy that provides a full refund of money paid
by a student if the student:
(1) cancels the enrollment agreement or contract not later than midnight of the third day after the date the
agreement or contract is signed by the student, excluding Saturdays, Sundays, and legal holidays; or
(2) entered into the enrollment agreement or contract because of a misrepresentation made:
(A) in the advertising or promotional materials of the school; or
(B) by an owner or representative of the school.
Added by Acts 2021, 87th Leg., R.S., Ch. 663 (H.B. 1560), Sec. 3.29, eff. September 1, 2021.
Sec. 1603.3602. REFUND POLICY. (a) The holder of a private postsecondary school license shall maintain a refund policy to provide for the refund of any unused parts of tuition, fees, and other charges paid
by a student who, at the expiration of the cancellation period established under Section 1603.3601:
(1) fails to enter the course of training;
(2) withdraws from the course of training; or
(3) is terminated from the course of training before completion of the course.
(b) The refund policy must provide that:
(1) the refund is based on the period of the student's enrollment, computed on the basis of course time
expressed in scheduled hours, as specified by an enrollment agreement, contract, or other document
acceptable to the department;
(2) the effective date of the termination for refund purposes is the earliest of:
(A) the last date of attendance, if the student is terminated by the school;
(B) the date the license holder receives the student's written notice of withdrawal; or
(C) 10 school days after the last date of attendance; and
(3) the school may retain not more than $100 if:
(A) tuition is collected before the course of training begins; and
(B) the student does not begin the course of training before the cancellation period established under
Section 1603.3601 expires.
Added by Acts 2021, 87th Leg., R.S., Ch. 663 (H.B. 1560), Sec. 3.29, eff. September 1, 2021.
Sec. 1603.3603. WITHDRAWAL OR TERMINATION OF STUDENT. (a) If a student at a private
postsecondary school begins a course of training that is scheduled to run not more than 12 months and,
during the last 50 percent of the course, withdraws from the course or is terminated by the school, the
school:
(1) may retain 100 percent of the tuition and fees paid by the student; and
(2) is not obligated to refund any additional outstanding tuition.
(b) If a student at a private postsecondary school begins a course of training that is scheduled to run not
more than 12 months and, before the last 50 percent of the course, withdraws from the course or is
terminated by the school, the school shall refund:
(1) 90 percent of any outstanding tuition for a withdrawal or termination that occurs during the first week or
first 10 percent of the course, whichever period is shorter;
(2) 80 percent of any outstanding tuition for a withdrawal or termination that occurs after the first week or
first 10 percent of the course, whichever period is shorter, but within the first three weeks of the course;
(3) 75 percent of any outstanding tuition for a withdrawal or termination that occurs after the first three
weeks of the course but not later than the completion of the first 25 percent of the course; and
(4) 50 percent of any outstanding tuition for a withdrawal or termination that occurs not later than the
completion of the first 50 percent of the course.
(c) A refund owed under this section must be paid not later than the 30th day after the date the student
becomes eligible for the refund.
Added by Acts 2021, 87th Leg., R.S., Ch. 663 (H.B. 1560), Sec. 3.29, eff. September 1, 2021.
Withdrawal or Termination of Student
Any student wishing to withdraw from the school must inform the school administration or the director. Any
such withdrawal must be made in writing using Empire Hair Institute request to withdraw form. If the
student is under legal age, the parent or guardian must submit the withdrawal notice in the office. A student
requesting to withdrawal will be charged a termination fee of $100. A student may be automatically
withdrawn after 10 consecutive school days of unexcused absence from the school (14 calendar days)
depending on the circumstance and communication with student. If a student withdraws from the school and wishes to re-enroll in the same school, he/she must
complete a re-enrollment application. A student will be charged a re-enrollment fee of $150.00
to be paid to Empire Hair Institute. The student must also pay any outstanding balance of
tuition and other fees due from previous enrollment before returning to school.
Enrollment Time is defined as the time elapsed between the actual starting date from which the student
formally terminates enrollment. Termination shall occur no later than thirty days after the student’s last day
of physical attendance in the school, or date of which withdrawal letter received. Any money due the
applicant or the student shall be refunded within 30 days of formal cancellation by the student as defined in
item 2 or 3 or formal termination by the school, which shall occur no more than 30 days from the last date of
physical attendance, or in case of a leave of absence, the documented date of return.
The cost of extra items to the student such as instructional supplies or equipment, service
charges, student activity fees, deposit, rentals, and other charges are itemized separately in the
student’s Enrollment Agreement, on the student’s account ledger, or in other data furnished to
the student before enrollment.
In cases of illness or disabling accident, death in the immediate family or other circumstances
beyond the control of the student, the school makes a settlement, which is reasonable and fair, to
both.
If a credit balance is created by the disbursement of funds and a
refund is due to the student, it will be made within fourteen (14) days of the date it was created
as required by the Department of Education if there is NO Credit Balance Authorization signed
by student/parent or if the authorization has been rescinded. If a Credit Balance Authorization
is signed by the student/parent and in place, the credit balance will be issued to the student
within fourteen (14) days of the end of the loan period or last payment period in the award
year.
Course Incompletion, Withdrawals, Repetitions and Remedial Courses:
Course incompletions, repetitions, and non-credit remedial courses do not apply to this institution’s form of
instruction. The school does not issue incompletes and does not offer non-credit remedial courses. Course
incompletes are considered a withdrawal. Students do not repeat courses. All hours attended are considered
attempted. It is not possible for students to withdraw from individual subjects. Students withdrawing from
school will receive credit for all work successfully completed up to the point of withdrawal. Transfer credit
received will not be included in the calculation of the student's GPA.
Satisfactory Academic Progress Policy (SAP)/ Grading Policy:
The Satisfactory Academic Progress Policy is consistently applied to all students enrolled at the school. It is
printed in the catalog to ensure that all students receive a copy prior to enrollment.
Evaluation Periods: Evaluations will determine if the student has met the minimum requirements for satisfactory academic
progress. The frequency of evaluations ensures that students have had at least one evaluation by midpoint in
the course.
Attendance Progress Evaluations
Students are required to attend a minimum of 67% of the hours possible based on the applicable attendance
schedule to be considered maintaining satisfactory attendance progress. Evaluations are conducted at the end
of each evaluation period to determine if the student has met the minimum requirements. The attendance
percentage is determined by dividing the total hours accrued by the total number of hours scheduled. At the
end of each evaluation period, the school will determine if the student has maintained at least 67%
cumulative attendance se the beginning of the course which indicates that, given the same attendance rate,
the student will graduate within the maximum time frame allowed.
Maximum Time Frame
The maximum time allowed for students to complete each course at satisfactory academic progress is 150%
of the course length. The maximum time allowed for transfer students who need less than the full course
requirements or part-time students will be determined based on 67% of the scheduled contracted hours.
Students who have not completed the course within the maximum timeframe may continue as a student at
the institution on a cash pay basis, otherwise the student may be terminated.
Academic Progress Evaluations
The qualitative element used to determine academic progress is a reasonable system of grades as determined
by assigned academic learning. Students are assigned academic learning and a minimum number of practical
experiences. Academic learning is evaluated after each unit of study. Practical assignments are evaluated as
completed and counted toward course completion only when rated as satisfactory or better (the computer
system will reflect completion of the practical assignment as a 100% rating). If the performance does not
meet satisfactory requirements, it is not counted, and the performance must be repeated. At least two
comprehensive practical skills evaluations will be conducted during study. Practical skills are evaluated
according to text procedures and set forth in practical skills evaluation criteria adopted by the school.
Students must maintain a written grade average of 70% and pass a FINAL written and practical exam prior
to graduation. Students must make up failed or missed tests and complete assignments. Numerical grades are
considered according to the following scale:
90 - 100 EXCELLENT
80 - 89 VERY GOOD
70 - 79 SATISFACTORY
69 and BELOW UNSATISFACTORY
Determination of Progress Status
Students meeting the minimum requirements for academics and attendance at the evaluation point are
making satisfactory academic progress until the next scheduled evaluation. Students will receive a hard copy of their Satisfactory Academic Progress Determination at the time of each of the evaluations.
Warning
Students who fail to meet minimum requirements for attendance or academic progress are placed on
warning and considered to be making satisfactory academic progress while during the warning period. The
student will be advised in writing on the actions required to attain satisfactory academic progress by the next
evaluation. If at the end of the warning period, the student has still not met both the attendance and academic
requirements, he/she may be placed on probation and, if applicable, students may be deemed ineligible to
receive back.
Probation
Students who fail to meet minimum requirements for attendance or academic progress after the warning
period will be placed on probation and considered to be making satisfactory academic progress while during
the probationary period, if the student appeals the decision, and prevails upon appeal. Additionally, only
students who can meet the Satisfactory Academic Progress Policy standards by the end of the evaluation
period may be placed on probation. Students placed on an academic plan must be able to meet requirements
set forth in the academic plan by the end of the next evaluation period. Students who are progressing
according to their specific academic plan will be considered making Satisfactory Academic Progress. The
student will be advised in writing of the actions required to attain satisfactory academic progress by the next
evaluation. If at the end of the probationary period, the student has still not met both the attendance and
academic requirements required for satisfactory academic progress or by the academic plan, he/she will be
determined as NOT making satisfactory academic progress and, if applicable, students will not be deemed
eligible to receive back.
Re-Establishment of Satisfactory Academic Progress
Students may re-establish satisfactory academic progress SAP by meeting
minimum attendance and academic requirements by the end of the warning or probationary period.
Interruptions, Course Incompletes, Withdrawals
If enrollment is temporarily interrupted for a Leave of Absence, the student will return to school in the same
progress status as prior to the leave of absence. Hours elapsed during a leave of absence will extend the
student’s contract period and maximum time frame by the same number of days taken in the leave of
absence and will not be included in the student's cumulative attendance percentage calculation. Course
incompletes are considered a withdrawal. Students who withdraw prior to completion of the course and wish
to re-enroll will return in the same satisfactory academic progress status as at the time of withdrawal.
Appeal Procedure
If a student is determined to not be making satisfactory academic progress, the student may appeal the
determination within ten calendar days. Reasons for which students may appeal a negative progress
determination lude death of a relative, an injury or illness of the student, or any other allowable special or
mitigating circumstance. The student must submit a written appeal to the school on the designated form
describing why they failed to meet satisfactory academic progress standards, along with supporting
documentation of the reasons why the determination should be reversed. This information should lude what
has changed about the student’s situation that will allow them to achieve Satisfactory Academic Progress by
the next evaluation point. Appeal documents will be reviewed, and a decision will be made and reported to
the student within 30 calendar days. The appeal and decision documents will be retained in the student file.
If the student prevails upon appeal, the satisfactory academic progress determination will be reversed and
federal financial aid will be reinstated, if applicable.
Non-Credit, Remedial Courses, Repetition
Noncredit, remedial courses, and repetitions do not apply to this institution. Therefore, these items have no
effect upon the school's satisfactory academic progress standards.
Transfer Hours
Regarding Satisfactory Academic Progress, a student’s transfer hours will be counted as both attempted and
earned hours for the purpose of determining when the allowable maximum time frame has been exhausted.
Re-Entry Students
Students re-entering school enter in the same progress status as when they left.
Make-Up Policy:
All tests, quizzes, and assignments are eligible for make-up. Scheduling make-up assignments
are to be coordinated and arranged with the instructor.
Hours are eligible for make-up to help students graduate on time, however, the make-up hours
are not deducted from absent hours that have already been accumulated.
Transfer Policy:
Transfers between programs within the institution are not permitted due to state program
requirements.
Empire Hair Institute accepts transfer students with previous clock hours from another state
licensed college or school with the following reservations:
• If a student transfers to Empire Hair Institute, EHI shall notify the Texas
Department of Licensing & Regulations, and a new student permit will be issued.• A t r a n s f e r student will be evaluated upon completing an application for
transfer by the school administration and contracted based on hours needed to
complete program under the state law.
• Hours to be transferred may not exceed 400 clock hours for 1000 hour programs. Hours to be
transferred may not exceed 100 clock hours for 600 hour or less programs.
• Students seeking to transfer must provide valid reason(s) as to why they want to transfer.
• Students must pay a registration fee not to exceed $150 and an additional clock hour
cost “identified before enrollment” for remaining program hours.• There are no program transfers within EHI. • Student housing is not available.
• If the prospective student is a transfer or returning student, they must meet the
following additional criteria:
• If he/she is transferring hours from another school, he/she will be asked to
provide a transcript clearly stating the number of accrued hours and verify that
tuition is paid or unpaid at the school most recently attended.
• If the prospective student is transferring instructional hours from a school in
another state, acceptance of such hours is contingent on approval and
acceptance by TDLR for the course offered by Invictus Career College.
• Transfer students will not be allowed to enroll without valid documentation of
having officially withdrawn from school previously attended.
• Tuition charges will be prorated based on hours needed to complete the course
at EHI. • Students who have previously withdrawn from Invictus Career College and are
in good standing are eligible to apply for re-enrollment.
• Outstanding balances owed to the school must be tendered before being allowed
to re-enroll and/or complete the remainder of required hours.
Leave of Absence Policy (LOA):
Students may receive a leave of absence for emergencies, extended unforeseen circumstances beyond their
control, death/grievance, and health concerns. Leave of absence will be approved only after the student
completes the necessary LOA request forms. Students may receive 1- 180 days maximum of leave during
their course enrollment. A student must be meeting SAP to request an LOA.
Unless a student is in the military and called for active duty or deployed. The student must return from a
leave of absence on the day following a leave of absence end date. If the student does not return, the student
may be dropped without notice. Proper documentation must explain the student’s need for the LOA, and the
duration for the LOA, and will require the student’s signature. LOA time frame does not accrue any
additional charges from Empire Hair Institute. Students on approved LOA will remain enrolled for loan repayment purposes. Students who have been granted an LOA will be considered withdrawn if he/she
does not return to school at the end of the LOA. In this case, the student will be informed that the last date of
physical attendance is used for the purpose of calculating their refund if any.
A LOA will be granted if the request meets the following: LOA forms submitted to the school in advance
unless prevented by unforeseen circumstances and supporting documentation must be provided. Must be
signed and dated with specific reasons for the request explained in full. The request must be approved by the
school official. To request the full (180) days LOA, the student must have at least 270 hours, complete the
request form, and provide documentation, i.e.: jury duty, military reasons including National Guard
requirements, circumstances meeting criteria covered under FMLA (Family & Medical Leave Act of 1993).
When a student takes a LOA, the contract end date is amended. To calculate the new contract end date, the
number of days of the LOA is added to the contract end date. LOA extensions must be completed in person.
Job Placement:
Empire Hair Institute offers a sister company as job placement if chosen by student, but the institute cannot guarantee employment after graduation, but the institution will make every
effort to establish contact between our graduates and prospective employers. The institution receives
numerous calls from potential employers wishing to hire our graduates. These requests are kept on file or
posted on the employment bulletin board and are available to the students upon request. The institution also
believes that the graduates from Empire Hair Institute are capable, well trained, and are ready to compete and succeed. Whether they desire to work as employees, or they may aspire to open their own business.
Student Schedule/Attendance Policy:
• Students must attend their selected schedule for full time attendance. (This does not include the (30)
minute lunch. (Students are entitled to two 15-min breaks while on school premises.)
• All students are expected to attend their contracted schedule unless special accommodation is
arranged.
• Students are required to call the school and speak with an administrator at least 1 hour before the
start time when he/she will be absent.
• Attendance punch-in cut-off times: MORNING 8:45 AM Mon-Fri (Students are considered tardy and may be dismissed for the
day at the instructor’s discretion.) • Make-Up: Students are permitted to stay 2 hour later than their scheduled end time.
Must be approved by instructor. • Attendance is tracked via digital time clock punches. Time clock punch change request must be
submitted online and approved by administration before changes are made. • In case of unforeseen circumstances that result in school closure, students are excused and do not
accrue absent hours.
• Leave of Absence is available to students upon request with appropriate documentation and
approval.
Uniform Policy:
All students at Empire Hair Institute are expected to present a professional image. The image you project
to others reflects you as an individual. Your personality, attitude, abilities, appearance, and moral character
all help to create emotional and mental pictures in the hearts and minds of every person you interact with in
daily life. All students are to wear their appropriate program uniform at all time including upon
arrival and departure from campus.
Class A Barber: School smock, black pants or black jeans, and sneakers or appropriate closed toe shoes.
Cosmetology Programs: Scrubs and sneakers or appropriate closed toe shoes.
General Uniform (all programs): Scrubs or smock, black pants or black jeans, and sneakers or
appropriate closed toe shoes.
• NO Du-Rags
• NO Bandanas
• NO Ripped Jeans
• NO Shorts/ Basketball Shorts
• NO Sweatpants/ Sweatpants Short
• NO Tank-Tops
• NO Flip-Flops/ Slides/ Crocs/Bed Shoes/UGGS/ Moccasins
• NO Skirts/Leggings of any kind
Violation of these policies may result in early dismissal for the day; continued violations may result in a
Student Advising and Counseling Session and/or Suspension.
Conduct Policy:
1. No loud or boisterous talking, whistling, singing, cursing, foul language, use of racial
slurs or talk of a suggestive nature on the clinic floor. Any actions unbecoming to a
professional may result in corrective action.
2. No disrespectful remarks are to be made regarding your patron, other clients, staff, or
students at any time.
3.No negative conversation about the school, staff, affiliates, students, or guest is allowed between
students while working on clients.
4. No smoking or eating while working on clinic floor. Cigars, pipes, electronic cigars,
electronic cigarettes, chewing tobacco or snuff are not allowed on campus. Smoking
is only permitted at least 100ft. from the campus.
5. Any physical fighting or violent fussing on campus will be cause for corrective action.
6. No electronics, speakers, cell phones, or headphones are allowed on the clinic floor and must be kept on vibrate.
7. No whistles, balls, or play toys of any type are allowed on campus.
8. No talking over a client’s head while performing patron services.
9. Students are NOT permitted to sit in barber/cosmetology chairs unless they are being serviced.
10. Students must always arrive dressed and remain in uniform.
General Rules and Regulations:
1. The school may deny admission, readmission, or continued enrollment to
persons whose behavior is considered by the staff or administration to be
disruptive, dangerous, or abusive.
2. Students must always remain inside the school building when clocked in and
MUST clock out before leaving the school premises.
3. There should be NO selling or buying of any drugs or alcohol on or around the
school premises. Food, notes, or any other item should not be sold on or around
the school premises.
4. Always sanitize/ disinfect workstations and re-place and replenish supplies when necessary.
(Including classrooms, breakrooms, and restrooms.)
5. EHI supplies are for school use, demonstrations, and are shared amongst the student body.
Students are allowed to purchase their own personal supplies to add to their kit.
6. Hair is to be swept up after each client and workstations are to be sanitized before and after
each client which ludes sweeping the floors, cleaning the mirrors, and washing/drying towels.
7. All clients are to be welcomed with a warm and friendly greeting.
8. Students must always eat lunch in the break room while on campus. No food or
drink is allowed in the classrooms, dispensary, offices, or clinic floor.
9. Any student refusing to service a client will result in a possible immediate suspension.
10. Only the clients are allowed in the barber chairs. All others should wait in the waiting
areas provided including students.
11. Every student must have a service ticket before performing any type of service on a client.
12. The offices are off limit to all students unless you are called for school business or have an
appointment.
13. Students are not allowed to use their cellphone on the clinic floor or play music aloud while
on the clinic floor.
14. Students must bring their smock, book, tools, and laptop to school every day, or they will
not be allowed to participate or clock in.
15. No friends or relatives are allowed to hang out on the school premises.
16. Students are not allowed to bring their children to school, the student will be sent home
with their child immediately.
17. Students are not allowed to talk on the cell phone while attending to a client.
18. Students are not allowed to wear shorts to school. No exceptions both male and female
students.
19. Closed toe shoes must be worn to school, for example tennis shoes. No sandals, flip-flops, slippers, crocs are to be worn to school.
20. Black pants/ black jeans must be clean and without holes, rips, and with no part of the
body showing. Pants must be fastened to the waist with a belt and absolutely NO Sagging.
21. All students are expected to attend their contracted schedule unless a special schedule has been worked out between the student and the school.
22. Students are required to call the school and speak with an administrator at least 1 hour
before the start time when he/she will be absent.
23. Attendance punch-in cut-off times: MORNING 8:45 AM Mon-Fri. Students may be dismissed at instructors discretion.
24. All chapter Final Exams (70% or higher) and Practical Requirements must be completed
prior to graduation.
25. A student may be automatically sent home for refusal to obey any school rules and
regulations.
26. No student is to clock in/out for another student. This action will call for immediate
suspension or termination.
27. No kind of cheating, swindling, or stealing either in the classroom or from another student
or school property. Abuse of school property will not be permitted or tolerated. This action
will call for immediate suspension or even termination from the school.
28. No outside electronics and no personal or work devices are permitted on school premises.
The only electronic devices permitted on school premises are the student’s cell phone and
school issued laptop. The school is not liable for any loss or theft.
29. No weapons are permitted on campus or within 100 ft. of school premises. Threats of any
kind regarding weapons will be addressed swiftly and accordingly and may lude
suspension, expulsion, and report to authorities.
30. Headphones are only allowed in the classroom for CIMA use ONLY. NOT ON THE
CLINIC FLOOR. One ear must be exposed at all times for safety concerns.
31. Student down time is frowned upon. Students should constantly be working on CIMA,
practicing demos, peer-on-peer observations, clinic chores, or speak with the instructor for
an assignment.
32. All supplies and inventory are monitored closely and may be locked away for management
purposes. Students have access to all supplies, resources, and equipment; if an item or
product is locked away, please ask your instructor to retrieve it for you.
Drug and Alcohol Abuse Prevention Policy:
Empire Hair Institute believes that the illegal use of drugs and alcohol presents a serious health and safety
hazard and interferes with educational and occupational success. Students, faculty, and staff may not
consume alcoholic beverages on school property, during classes, or in connection with activities officially
sponsored by the school.
Invictus Career College supports all federal, state, and local ordinances pertaining to alcohol and drugs and
will fully cooperate with law enforcement authorities to protect the students, staff, and faculty of the institution from the illegal possession, purchase, sale, and manufacture of controlled substances and alcohol.
The institution will refer offenders to the proper civil authorities. Regardless of whether the legal action is
pursued by the school or outside agencies, disciplinary action will be taken by the institution for violations
of the law. All students, faculty and staff should be familiar with the Drug Free Campus Policy and abide by
it. In addition, all college faculty, staff, and student employees must be in compliance with EHI Drug Free Workplace Policy. Behavior that disrupts the educational environment, causes public inconvenience, annoyance, or alarm, or
recklessly creates a risk to people and/or property even though motivated by alcohol is a violation of law
and institution policy.
Health Risks
As part of the effort to create a drug-free campus, Empire Hair Institute believes that the all staff and
students should be educated about the physical and emotional health hazards the misuse of drugs and
alcohol presents. EHI provides the following information. Listed below are some of the
health risks associated with using/abusing alcohol and various drugs. Empire Hair Institute is committed to the development and maintenance of a drug-free environment in
accordance with the Drug-Free Workplace Act. The institution will not tolerate any unlawful activity such as
the possession, use, manufacture, distribution, and/or dispensation, of a controlled substance on institution
owned property.
Privacy Act/ Release of Information:
Privacy of Student Records (FERPA)
In compliance with the Family Educational Rights and Privacy Act of 1974, Invictus Career
College does not release information pertaining to student cumulative record nor publish or sell
“directory information” without written consent from the student or parent/guardian if the student
is a dependent minor. All records will be maintained in the Administrator’s offices. Only
instructors and the Director may have access to these files. The school guarantees the rights of
students and parents (if applicable) to have access to the cumulative records and have proper
supervision and interpretation of those records when they are being reviewed. Access to records
must be requested in writing, arranged previously and a staff member must be present while the
records are being reviewed. Copies of file documents may be obtained at a cost of fifteen cents per copy. Cumulative education records are maintained for five years or more after graduation or
termination.
Student Information and Privacy Policy
Release of Student Information
The school has a written policy that all information concerning the student is private and will not
be released. This information can only be released to the student, parent, or guardian to protect the
rights of the students. Request to access student’s academic information may only be granted upon
receiving written consent from the student or parent if the student is a minor. The exceptions to
this rule pertain to the following: School employees who have a need-to-know, other schools to
which a student is transferring, parents when a student over 18 is still dependent, certain
government officials in order to carry out lawful functions, appropriate parties in connection with
financial aid to a student, organizations doing certain studies for the school, accrediting
organizations, individuals who have obtained court orders or subpoenas, persons who need to
know in cases of health and safety emergencies, and state and local authorities to whom disclosure
is required by state laws adopted before November 19, 1974.
Student Grievance Policy and Procedures:
The school has adopted and implemented the following procedures for filing a grievance with the
school administrator. Empire Hair Institute emphasizes an open-door policy with regards to the
needs and or complaints associated with students. All students are informed of these procedures
for filing a grievance during the orientation period. Any student who has a grievance concerning
any of the school policies, grading system, and student code of conducts, dress code, and or
termination procedures may file a written request for a review with first the lead instructor,
secondly the school director, and lastly the school president. A written reply will be made within
seven (7) business days by the school president or by his designated representative. If the matter
cannot be resolved to the student’s satisfaction or expectations, the student may forward an
identical copy of the grievance to the State Licensing Agency or to the Council on Occupational
Education:
The Texas Department of Licensing and Regulation
P.O. Box 12884, Austin, TX 78711
Phone: (512) 463-6599
Fax: (512) 475-2871.
Student Corrective Action Plan:
Empire Hair Institute follows a 3-step corrective action plan:
1.Warning/Incident Report
The incident is documented as a warning for violation of policies or as a formal statement of events (Blood
Exposure and Accident reports are recorded using different forms). Students with 3 or more Warning/Incident
Reports for violation of policies may result in a student advising/counseling session or an automatic suspension
depending on the severity of the incident, number of occurrences, and discretion of administration.
2.Student Advising and Counseling
The student is counseled on a matter that can be resolved through an action plan.
3.Student Suspension
A suspension can result from 3 or more Warning/Incident reports that were in violation of the General Rules and
Regulations, Student Conduct Policy, and at the discretion of administration for incidents that grossly affect the
school, staff, patrons, and students. The length of suspension may vary depending on the incident.
Should the above action plan prove unsuccessful, the school upholds the right to terminate the students’ contract
resulting in a School Termination.
Statement of Non-Discrimination:
Empire Hair Institute does not discriminate based on race, color, religion, sex, sexual orientation
handicap, financial status, age, ethnic of origin or residence in its admissions, instruction, or
graduation policies.
Non-Discrimination/Handicapped Policy: (DISABILITY ACT)
Empire Hair Institute complies with both the Rehabilitation Act of 1973 and the Disabilities
Act of 1990 which prohibit schools or other businesses from discriminating against persons
with disabilities. EHI does not discriminate in its activities with students,
employees, and clients. The school is against all forms of discrimination based on sex,
religion, color, age, and any type of disability. EHI continues to comply
with this Act by providing access ramps in and around the school making it possible for people
with wheelchair mobility to attend school and get services here at the school. Complaints
alleging discrimination on any of the above bases may also be made to:
The Texas Department of Licensing and Regulation
P.O. Box 12884, Austin, TX 78711
Phone: (512) 463-6599
Fax: (512) 475-2871.
For Handicapped Students:
Empire Hair Institute complies with all the provisions of section 504 of the rehabilitation Act of 1973 in that no
qualified handicapped person, by reason of the handicap, will be excluded from enrolling in a program or course of
instruction. The school will work with any handicapped applicant to insure that needed support or special services are
available. Access for handicapped students is available throughout the school.
Academic Transcripts and Certificates Request:
Students can request their official or unofficial transcripts with administration at any time.
An official transcript is provided only if the student has a $0 balance, otherwise, the student will be issued an
unofficial transcript.
Certificates are only issued to graduates who have a $0 balance. The student may make payments toward their
outstanding balance, once the balance is paid in full a certificate will be issued to the student.
Duplicate certificates can be issued for a $50 fee.
Transcript/Certificate Request form must be completed and turned into administration for processing. Please
allow 3-day processing time.
